Privacy Policy
Last updated: January 2025
Introduction
Joy EMR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our practice management software and related services.
Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, practice details)
- Client information you enter into the system
- Payment and billing information
- Communications with our support team
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational security measures designed to protect your data. All data is encrypted in transit and at rest using industry-standard encryption protocols.
HIPAA Compliance
Joy EMR is designed to be HIPAA compliant. We will sign a Business Associate Agreement (BAA) with healthcare providers who use our services to store, process, or transmit Protected Health Information (PHI).
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. If you cancel your account, we will retain your data for 90 days before secure deletion, unless a longer retention period is required by law.
Your Rights
You have the right to:
- Access and export your data
- Correct inaccurate information
- Request deletion of your data
- Object to processing of your data
Contact Us
If you have questions about this Privacy Policy, please contact us at: